Returns & Refund Policy

1. Return Period

Silkuo.shop wants customers to be satisfied with their purchases. If you are not completely happy with an eligible physical item, you may request a return or exchange within 30 days of delivery.

2. Requirements for an Eligible Return

A returned item must meet all of the following conditions:

  • It is unused and remains in its original condition.

  • It includes the original packaging, accessories, and all included components.

  • It is accompanied by proof of purchase, such as an order confirmation or receipt.

  • It has not been customized beyond the standard options displayed on the product page.

3. Products Excluded from Returns

The following products cannot be returned:

  • Personalized or custom-made products, including items containing custom text or images.

  • Final sale or clearance merchandise.

  • Products damaged after delivery because of misuse, mishandling, or improper care.

4. Damaged, Incomplete, or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

This may include:

  • Damage to the item or its packaging.

  • An incorrect size, color, or design.

  • Missing parts or included components.

After reviewing the reported problem, we will arrange an appropriate resolution.

5. Return Authorization Process

Do not send an item back before contacting us. Every return request must be approved in advance by email.

When a return is accepted, we will provide:

  • A prepaid return shipping label.

  • Instructions for packing the item.

  • A Return Authorization Number (RA#), which must be displayed clearly on the outside of the package.

Returns submitted without prior approval will not be accepted or processed.

6. Exchange Requests

To exchange an item, you should first complete the return process for the original product and then place a separate order for the replacement.

After the original return is approved, any eligible credit may be applied toward the replacement purchase.

7. Refund Review and Timing

Once we receive your return, inspection usually takes 3–5 business days. We will then notify you whether the return has been approved.

If approved, the refund will be issued to your original payment method within 5–7 business days.

Your bank or payment provider may require an additional 3–10 business days before the funds appear in your account.

8. Contact Information

For questions about returns, refunds, or exchanges, please contact us using the details below.

Store: Silkuo.shop
Email: contact@silkuo.shop
Phone: +1 402 614 8164
Address: 308 N 13th Pl, Norfolk, NE 68701, USA